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Order metrics explained

Order metrics dictionary

Mihai Iova avatar
Written by Mihai Iova
Updated over 2 weeks ago

Order Value (OV)


Revenue generated by orders, including discounts and shipping.

Current Total Order Amount

Current Total Tax


Current total tax, including products and shipping, adjusted for changes, refunds.

Units sold


Number of product units sold.

AOV


Average order value (AOV).

Units per Order


Average number of units sold per order.

Products per Order


Average number of products sold per order.

Product Lines Value


Revenue generated by orders, without discounts and shipping.

Discounts


Discount value applied to orders.

Subtotal value


The subtotal value payed by customers.

COGS


COGS stands for Cost of goods sold. The cost is imported directly from Shopify. Make sure to fill it when adding products to your catalogue in order to have more precise business reports.

Shipping Value


Revenue generated by shipping.

No. of Orders


The number of orders in time period.

Number of Customers


Number of customers

Purchase Frequency


Purchase Frequency of your customer base and measures how often your customers place orders. Formula: No. of Orders / No. of Customers in a selected time period.

Recurrent Customers


Recurrent Customers are customers with at least 2 orders.

New Customers


New Customers are customers with 1 order.

OV Recurring Customers


Order Value (OV) generated by Recurring Customers.

OV New Customers


Order Value (OV) generated by New Customers.

AOV Recurring Customers


Average Order Value (AOV) generated by Recurring Customers

AOV New Customers


Average Order Value (AOV) generated by New Customers

Repeat Purchase Rate


Percent of Recurrent Customers from total number of Customers.

Refunded units


The no. of units refunded.

Refunded Value

Sum of all product refunds in selected time period (takes into account the refunded product value, without refunded shipping amount).
The value of refunds made in selected time frame.

Total Tax


Total tax, including products and shipping.

Customer total orders count

Customer lifetime, total order amount

Order Delivery Duration

Delivery duration for the whole order, calculated when all items are delivered from the order, expressed in DAYS. Duration is calculated from when the order was placed until the last item has been delivered.
Duration expressed in DAYS

Order Fulfilment Duration

Fulfilment duration for the whole order, calculated when all items are fulfilled from the order, expressed in DAYS. Duration is calculated from when the first item started processing to the last item getting delivered.
Duration expressed in DAYS

Order Time to Fulfilment Start

Time in DAYS from the time an order was placed until the order fulfilment has been started
Expressed in DAYS

Delivered Quantity

Quantity of items delivered from the order
Quantity of items delivered

To Be Delivered Quantity

Quantity of items to be delivered from the order
Quantity of items to be delivered

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