Skip to main content

Order metrics explained

Order metrics dictionary

Mihai Iova avatar
Written by Mihai Iova
Updated over a week ago

Orders & Customers Order Value (OV)

Revenue generated by orders, including discounts and shipping.
Cube Key: MatOrders.totalOrderAmount

Orders & Customers Current Total Tax

Current total tax, including products and shipping, adjusted for changes, refunds.
Cube Key: MatOrders.currentTotalTax

Orders & Customers Units sold

Number of product units sold.
Cube Key: MatOrders.totalOrderQty

Orders & Customers AOV

Average order value (AOV).
Cube Key: MatOrders.avgOrder

Orders & Customers Units per Order

Average number of units sold per order.
Cube Key: MatOrders.avgItemsPerOrder

Orders & Customers Products per Order

Average number of products sold per order.
Cube Key: MatOrders.avgProductsPerOrder

Orders & Customers Product Lines Value

Revenue generated by orders, without discounts and shipping.
Cube Key: MatOrders.totalOrderProductLineAmount

Orders & Customers Discounts

Discount value applied to orders.
Cube Key: MatOrders.totalDiscounts

Orders & Customers Subtotal value

The subtotal value payed by customers.
Cube Key: MatOrders.subtotalPrice

Orders & Customers COGS

COGS stands for Cost of goods sold. The cost is imported directly from Shopify. Make sure to fill it when adding products to your catalogue in order to have more precise business reports.
Cube Key: MatOrders.totalOrderCost

Orders & Customers Shipping Value

Revenue generated by shipping.
Cube Key: MatOrders.orderShippingTotalPrice

Orders & Customers No. of Orders

The number of orders in time period.
Cube Key: MatOrders.nrOrders

Orders & Customers Number of Customers

Number of customers
Cube Key: MatOrders.customerCount

Orders & Customers Purchase Frequency

Purchase Frequency of your customer base and measures how often your customers place orders. Formula: No. of Orders / No. of Customers in a selected time period.
Cube Key: MatOrders.purchaseFrequency

Orders & Customers Recurrent Customers

Recurrent Customers are customers with at least 2 orders.
Cube Key: MatOrders.recurrentCustomers

Orders & Customers New Customers

New Customers are customers with 1 order.
Cube Key: MatOrders.newCustomers

Orders & Customers OV Recurring Customers

Order Value (OV) generated by Recurring Customers.
Cube Key: MatOrders.ordersValueRecurring

Orders & Customers OV New Customers

Order Value (OV) generated by New Customers.
Cube Key: MatOrders.ordersValueNew

Orders & Customers AOV Recurring Customers

Average Order Value (AOV) generated by Recurring Customers
Cube Key: MatOrders.aovRecurring

Orders & Customers AOV New Customers

Average Order Value (AOV) generated by New Customers
Cube Key: MatOrders.aovNew

Orders & Customers Repeat Purchase Rate

Percent of Recurrent Customers from total number of Customers.
Cube Key: MatOrders.repeatCustomerPercent

Orders & Customers Refunded units

The no. of units refunded.
Cube Key: MatOrders.refundQty

Orders & Customers Refunded Value

Sum of all product refunds in selected time period (takes into account the refunded product value, without refunded shipping amount).
The value of refunds made in selected time frame.
Cube Key: MatOrders.refundAmount

Orders & Customers Total Tax

Total tax, including products and shipping.
Cube Key: MatOrders.totalTax

Orders & Customers Order Delivery Duration

Delivery duration for the whole order, calculated when all items are delivered from the order, expressed in DAYS. Duration is calculated from when the order was placed until the last item has been delivered.
Duration expressed in DAYS
Cube Key: MatOrders.orderDeliveryDuration

Orders & Customers Order Fulfilment Duration

Fulfilment duration for the whole order, calculated when all items are fulfilled from the order, expressed in DAYS. Duration is calculated from when the first item started processing to the last item getting delivered.
Duration expressed in DAYS
Cube Key: MatOrders.orderFulfilmentDuration

Orders & Customers Order Time to Fulfilment Start

Time in DAYS from the time an order was placed until the order fulfilment has been started
Expressed in DAYS
Cube Key: MatOrders.orderTimeToFulfilmentStart

Orders & Customers Delivered Quantity

Quantity of items delivered from the order
Quantity of items delivered
Cube Key: MatOrders.deliveredQty

Orders & Customers To Be Delivered Quantity

Quantity of items to be delivered from the order
Quantity of items to be delivered
Cube Key: MatOrders.toBeDeliveredQty

Did this answer your question?